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What To Expect

Reserve Online

First and foremost, book the desired ATV for the day that you would like. Remember to arrive at the designated location 5 - 10 minutes prior to the start of the tour. All tour starts on time. 

Complete Reservation 

After you have booked your reservation, you will be emailed a waiver form that will need to be filled out 24 hours prior to your tour time. In addition, the location and directions will be listed in the email.

When You Arrive

You will receive a reminder message 24 hours prior to the tour. Upon your arrival at the designated location, you will meet the tour guide, review safety checks and instructions.

During Your Tour

The tour makes several stops with the tour guide pointing out various landmarks and sharing historical information before going off-road (rocky terrain) to secluded beaches. Also along the way you will stop and enjoy some local cuisine and more. 

When Your Tour Concludes

Upon the conclusion of your tour, you will return all equipment to the guide and will receive all pictures taken during the tour.  

What You Will Need

  • Wear comfortable clothing

  • Swimwear

  • Towel

  • Closed-toe shoes (swim shoes),

  • Goggles

  • Face covering

  • Bring your phone or camera for pictures!

If you forgot your face covering, you can purchase prior to your tour.

 

Excursions are approximately 2- 2.5 hours of driving time, including breaks to enjoy scenery, beaches, and hydrate.

FAQ

  • Will you provide transportation?
    No. We will send you the directions to where we start the tour.
  • What are your hours?
    We offer excursions 6 days a week! Morning Excursion starts at 8:30am. Mid-day tour starts at 12pm and 3pm. All guests should arrive 5-10 minutes prior to the excursion time.
  • Do I need a reservation?
    Yes! It is highly recommended that you reserve in advanced; However we will accept customers on site based on first come basis. In addition we do not accept cash payments. You can book your tour online through our secure website. We do not see or store any of your credit card information: all payments are processed by Wix, a reputable e-commerce provider. You can pay with any major credit card. Please book online to reserve your UTV tour. We can verify via phone that a specific slot is available, but cannot hold it on your word alone, we require a valid booking to reserve a spot.
  • What is the cost?
    The cost varies based on equipment.
  • How far in advance should I book?
    The earlier you book, the more likely you will get the time slot you want. During the summer months, Saturdays fill up fast. In general, most customers book two weeks ahead of time, but we can take your reservation at any time. Same day reservations must be made with us on the phone and cannot be guaranteed. We will not hold any time slot unless you have a confirmed booking, but you can contact us about our availability.
  • What is your refund policy?
    We do not allow any same day cancellations or refunds. If any booked person shows up late for their tour time, the full paid tour fee will be forfeited. Cancellations or refunds will be given in the form of a gift card for the full amount paid. This gift card can be used on any future tour made within one year (12 months) of the cancellation date or can be transferred to another guest. Due to the number of no shows we have had in the past, we strictly enforce our cancellation policy and no exceptions will be made. If you need to cancel your reservation please do so by sending an email to info@keyngoccarrental.com. Rain is not generally a reason to cancel your tour. If it is raining on one side of the island it can be sunny on the other side. By paying for your tour, you agree that refunds for any other reasons are at the sole discretion of Key N Go.
  • Cardholder with Valid ID MUST be present.
    Card holder must be present. A credit Card used to purchase, and valid I.D. must match and be presented before excursion begins. No scammers allowed.
  • What should I bring?
    You should have a valid driver license, eye protection wear (glasses), & a camera.
  • How should I dress?
    For UTV riding, wear pants and closed-toe shoes (swim shoes), bring your swimwear, goggles (requirement). Face covering and Goggles available at an additional cost. If you have large earrings, remove them before coming.
  • Do I need to tip the guide or driver?
    Tips for good service are always appreciated. Our guides/driver spend time and effort before, during and after the tour. So, if you're happy with the service, a tip is recommended.
  • Can anyone under 18 years old participate?
    If you are 17 years of age or under, you may participate, but a legal parent or guardian must be on the adventure with you. The age limit to drive is 21-year-old with a valid US Driver’s License required. For a ride along a child must be 8 years old, or 60 lbs. to ride along. Please let us know if you have children.
  • What if I break a UTV or get injured?
    Customers can damage UTVs for various reasons: inexperience, inattentiveness, overconfidence, abusive driving, a large rock in the road, etc... Whatever the reason, you are responsible for the cost of parts and labor to repair the UTV. IF YOU DO NOT LIKE THIS POLICY, DO NOT BOOK WITH US. We do not believe customers who leave our equipment as we gave it should pay for other's errors. Any UTV rollover will result in a minimum of $1,000.00 even if damages are not visible. If you hurt yourself, our guides will ensure you get medical attention. We are not responsible if you hurt yourself, as UTV riding is an inherently dangerous activity, and you must assume all dangers such as serious injury or death if you choose to ride.
  • What if I'm not happy with my tour?
    If you are not satisfied, for any reason, contact us. We will do our best to make right any wrong doing on our part. If there is something that was out of our control, call us. Sometimes things go wrong, but we are committed to your satisfaction regardless of what may have happened.
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